1. Before redeeming a code, log in to your account and make sure you have created a character in the game and have linked your miHoYo account in the User Center. Otherwise, you will be unable to redeem the code.
2. After redeeming a code, you will receive the redeemed item via in-game mail. Check in-game to see that you have received it.
3. Pay attention to the redemption conditions and validity period of the redemption code. A code cannot be redeemed after it expires.
4. Each redemption code can only be used once. The same character cannot use redemption codes of the same type more than once.
5. Once a code is redeemed, the redemption cannot be revoked. Make sure you log into the correct account before redeeming the code.
6. If you encounter any problems during the code redemption process, please contact Customer Service.